Monride eBikes are built using durable frames and quality parts supplied by reputable brands. Each eBike comes with a 12-month warranty against defects from the manufacturer for parts and labor, one year on the 6061 aluminum alloy frame and one year on the Panasonic battery from time of purchase. If our warranty team determines that the defect is due to misuse, or negligence of the rider/owner, the part will not be covered by the warranty. The warranty is non-transferable.

    What is out-of-the-box defect policy?
    Our out-of-the-box defect policy is our guarantee that you will receive a working and functional bike. If in the unfortunate event your bike is damaged or not functioning we will cover the costs associated with the repairs to get your bike operational. Claims for out-of-the-box defects must be reported within 3 days of receiving the bike. We require supporting evidence such as photos or videos of the defects.

    *MonRide only covers costs of repairs performed in shops or by mechanics that are pre-approved by MonRide. Please send an estimate of the repairs on a shop letterhead for approval. Any repairs performed elsewhere will not be covered.

    How easy is it to repair a MonRide eBike?
    MonRide eBikes are designed to be easy to maintain and repair. All the information about trouble-shooting is available in the manual. If you need our assistance we will be more than happy to help in any way possible. Please note that mechanical parts require regular tune-ups and servicing. Keeping a steady maintenance routine for your bike will improve reliability and operation of your bike.

    What is not covered by the warranty?

    • Normal wear and tear through general usage
    • Corrosion or damage due to improper storage
    • Damage resulting from improper assembly of the bike
    • Damage or failure as a result of abuse, neglect, lack of maintenance, misuse, or accidents
    • Damage resulting from improper charging of the battery or use of any charger not supplied by MonRide
    • Cosmetic damage due to usage

    What voids the MonRide warranty?
    The installation of any electrical components not originally supplied by MonRide. In some cases, installation of mechanical components not supplied by MonRide may cause damage to electrical components. If this is the case the warranty will not cover the damage. The battery charger must be connected to a surge protector.

    How do I start a warranty claim?
    If you could not find a solution to your problem please send us an email with the following information:

    • Name of the registered owner
    • Order number
    • Model of bike
    • Detailed description of your complaint (include brief description of the situation before the problem was noticed. Send photos and videos to further clarify the problem.)
    • Email the information to info@monride.com

    What is the warranty claim timeline?
    Our goal is to process you claim within 3 business days.